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How can we help you? 

Please have a look at our frequently asked questions.

About Faiza Saqlain

Who is Faiza Saqlain?

Faiza Saqlain has imbued Pakistani luxury fashion with its endearingly intricate designs. Established in 2012 in Lahore, the fashion powerhouse earned success because of its chic and modern silhouettes infused with elegant yet traditional embellishments.

The brand aims to provide both couture and a luxury prêt-a-porter line, which is highly anticipated every season for its signature floral patterns and exquisite aesthetics that celebrate femininity. World’s renowned celebrities, like Priyanka Chopra, have been spotted wearing this label, which is a testament of its global acclaim.

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Payments

What payment methods do you accept?
We only accept payments via Master Card, Visa Card,  Direct Bank Transfer and Cash on Delivery.
Is my payment information secure?
Yes, we are using secure payment methods.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Your Account & Orders

How do I create an account?
Please click on “My Account” in the footer and fill in your personal particulars.
Can I ammend or cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Shipping & Delivery

When will my order be processed?
All orders will be processed within 4 to 6 weeks, excluding weekends and public holidays. Time stated is based on Pakistan Time (PST/GMT +5hours).
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 – 7 working days and the Express courier is approximately 3 – 5 working days from the time of placing your order. This is applicable only to all Pakistan deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.